What We Offer

• End-to-End CRM & ITSM Integration
  Connect leading CRM platforms like Salesforce, Microsoft Dynamics 365, and HubSpot with popular ITSM solutions such as ServiceNow, Zoho Desk, Jira Service Management, and BMC Remedy for unified workflows.
• Automated Ticketing & Case Management
  Enable automatic creation, updating, and synchronization of support tickets and customer cases across CRM and ITSM systems to reduce manual effort and response times.
• Real-Time Data Synchronization
  Maintain consistent customer and incident data across platforms to empower support teams with up-to-date information for faster resolution.
• Custom Workflow & Process Automation
  Design tailored workflows that align ITSM processes with customer lifecycle management, including escalation rules, approval workflows, and SLA tracking.
• Enhanced Reporting & Analytics
  Combine CRM and ITSM data for comprehensive insights into customer satisfaction, incident trends, and service performance.
• API-Based & Middleware Integrations
  Utilize robust APIs, middleware platforms like MuleSoft or Microsoft Power Automate, and custom connectors to build scalable and maintainable integrations.

Key Platforms & Technologies We Work With

CRM Systems

• Salesforce
• Microsoft Dynamics 365
• HubSpot
• Zoho CRM

ITSM Tools

• ServiceNow
• Zoho Desk
• Jira Service Management
• BMC Remedy
• Cherwell

Integration & Automation Tools

• MuleSoft Anypoint Platform
• Microsoft Power Automate
• Zapier
• Dell Boomi

Why Choose NeuBlix for CRM & ITSM Integration?

• Streamlined Customer Support
  By aligning CRM and ITSM, your teams work cohesively, ensuring faster, more personalized customer service.
• Improved Operational Efficiency
  Automation reduces redundant manual work, accelerating issue resolution and freeing up valuable resources.
• Data Consistency & Accuracy
  Avoid data silos and discrepancies, empowering informed decision-making with a single source of truth.
• Scalable & Flexible Solutions
  We design integrations tailored to your current systems and future growth, ensuring adaptability in dynamic business environments.
• Expertise Across Platforms
  Our team’s deep experience across top CRM and ITSM tools ensures smooth, secure, and reliable integrations.

Transform your customer service and IT operations with NeuBlix Technologies. Contact us to integrate your CRM and ITSM systems for improved productivity and superior customer experiences.